Exceeding Client Expectations

People

Our team of friendly, well-trained and qualified professionals is fundamental to our success. Our office staff is trained to provide courteous and professional service to all customers.

Managers conduct regular quality control checks of all processes to ensure consistency of high quality services. Office staff is trained to use the in-house triple checking system for verification of booked orders thus eliminating mistakes.

We provide live telephone assistance during working hours.

AODA

Autolux Ltd. O/A Rapid City Transportation believes in equal opportunity and integration. We believe in treating persons with disabilities in a way that allows them to maintain their dignity and independence and are committed to meeting the needs of persons with disabilities in a timely manner. We will do so by removing and preventing barriers and by meeting our accessibility requirements under Ontario’s accessibility laws.

Fleet

We have a comprehensive fleet of safe, reliable vehicles to meet all your transportation needs. Our fleet includes full size sedans, minivans, wheelchair accessible vans and non-emergency patient stretcher vehicles.

All vehicles are less than five years old and MTO safety inspected every six months. All our vehicles, drivers and passengers are insured under our corporate commercial policy with up to $10 million dollars coverage.

Drivers

Our drivers are professional, courteous and always ready to assist their passengers. With their CPR certification and defensive driving training, they provide door-to-door concierge style service, unparalleled in the industry. We monitor all driver abstracts to ensure that our drivers have clean driving records.

Our customer service team conducts regular quality checks with our customers on the drivers’ performance. Any driver who violates our concierge service regulations must immediately repeat our training course. Our software and logistics systems ensure our drivers arrive at appointments on time.

Management

Autolux is committed to executing corporate governance best practices, a hallmark of leading, high performance corporations. Our executives have more than 58 years of experience in the personal transportation sector and more than 30 years in the insurance industry.